The service operations software.
Service revenue was the engine of the business and the place revenue was leaking most. We built a custom software system that does five things at once.
It tracks every service customer, calculates when the next service is due, and prompts the team to book the follow up appointment before the customer has to be reminded.
It generates the technician job card on site, in a format that looks like it came from a company a hundred times larger. The same job card is automatically converted into a professional PDF report and emailed to the customer the moment the service is completed. This is critical, because this industry runs on trust, and visible proof builds trust faster than any sales pitch.
It is designed for non technical operators. The technicians using it on site are not engineers, and the UI was built specifically to work for them. Large buttons, minimal text, no nested menus.
It is designed for low network environments. Industrial service work happens in basements, generator rooms, and remote sites. The app works offline, syncs when the connection returns, and never loses data.
It includes an AMC reminder layer that automatically markets the AMC renewal to existing customers as their service date approaches. This converts a previously leaking revenue stream into a recurring engine.
